Privacy Policy for O’Reilly’s Canungra Valley Vineyards
At O’Reilly’s Canungra Valley Vineyards, we are committed to protecting the privacy and security of our customers’ personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard it.
Information We Collect
• Personal Information: We may collect personal information such as names, addresses, email addresses, and phone numbers when customers make purchases or sign up for our newsletter.
• Payment Information: When customers make purchases through our website, we collect payment information such as credit card numbers or other payment details which are processed hrough an encrypted 3rd party payment gateway provider. None of these details are kept on our server or online database
• Website Usage Data: We may collect information about how customers use our website, including IP addresses, browser types, and access times.
How We Use Personal Information
• Fulfillment of Orders: We use personal information to process and fulfill orders, including food and wine orders, shipping products and providing customer support.
• Communication: We may use personal information to communicate with customers about their orders, send newsletters, or respond to inquiries.
• Marketing: With consent, we may use personal information to send promotional materials or offers about our products and services.
Data Security
• We take reasonable measures to protect the security and confidentiality of personal information, including encryption, firewalls, and secure socket layer (SSL) technology.
• We restrict access to personal information to authorized employees and contractors who need to know that information to process it for us, and who are subject to strict confidentiality obligations.
Third-Party Disclosure
– We do not sell, trade, or otherwise transfer customers’ personal information to third parties without their consent, except as required by law or as necessary to provide services to customers.
Your Choices
– Customers can choose not to provide certain personal information, although this may limit the services we can provide.
– Customers can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in each communication.
Access and Correction
– Customers have the right to request access to the personal information we hold about them and to request corrections if they believe that information is inaccurate, incomplete, or out-of-date.
Complaints
– If customers believe that we have breached the Australian Privacy Principles or any other applicable privacy laws, they may lodge a complaint with us using the contact details provided below. We take privacy complaints seriously and will investigate promptly.
Changes to this Privacy Policy
– We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date.
Contact Us
– If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights under the Australian Privacy Principles, please contact our Privacy Officer at